Membership Administrator

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

We are currently looking for a super-organised and detail-driven Membership Administrator to join our Membership team, supporting operations across both Maison Estelle in Mayfair and Estelle Manor in Oxfordshire.

Here's a bit more detail on what we see you doing in this role:

• Supporting the Membership team with all administrative elements of the membership lifecycle, from onboarding through to renewals and upgrades.
• Taking ownership of end-to-end membership renewals, including reminders, follow-ups, invoicing coordination and confirmation processing.
• Accurately managing member upgrades, downgrades and plan changes, ensuring all systems are updated in real time.
• Maintaining and updating our CRM and membership databases, ensuring records are compliant, organised and always up to date.
• Acting as the first point of contact for the shared membership inbox, responding to enquiries promptly, professionally and with warmth.
• Triaging queries to the appropriate team members where required and tracking resolutions through to completion.
• Coordinating and scheduling member meetings, calls and in-person visits, ensuring diaries run smoothly and follow-ups are actioned.
• Supporting the onboarding journey for new members, ensuring systems access, introductions and communications are handled seamlessly.
• Contributing to process improvements, internal workflows and documentation that enhance efficiency and elevate the member experience.
• Providing day-to-day administrative and logistical support to the wider Membership function, acting as the operational backbone of the team.

Who we are looking for:

• A highly organised and proactive Membership Administrator who thrives in a service-led environment and enjoys being the calm, reliable engine behind a high-performing team.
• Experience working within a membership organisation.
• Strong administrative skills with exceptional attention to detail.
• Confident working with CRM systems or databases.
• A customer-service mindset with polished written and verbal communication skills.
• Comfortable liaising with senior stakeholders and external members with professionalism and discretion.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in reporting or data tracking would be advantageous.

You must be able to travel to our Oxfordshire site twice per week.

What's in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.