Member Services Officer - Finglas Credit Union

Finglas Credit Union Ltd operates two branches serving over 20,000 members and has been a trusted part of the Finglas community for almost 60 years.

Role: Member Services Officer - Full Time

Location: Finglas Credit Union Ltd

Reporting to: Office Supervisor

Key Responsibilities

• Process member transactions efficiently and accurately, including cash handling and daily balancing.
• Respond to member enquiries and service requests in a professional, courteous and timely manner.
• Promote and explain the Credit Union's products and services to members.
• Carry out administrative and operational duties as required.
• Maintain strict confidentiality of member information and adhere to all policies and regulatory requirements.
• Demonstrate a strong commitment to continuous learning and professional development.

Candidate Requirements

• Experience with Progress Banking systems is essential.
• Minimum 1 year's experience in a credit union or banking/financial services environment (required).
• Experience in cash handling and dealing directly with the public.
• Excellent customer service and communication skills, with a professional and friendly manner.
• Strong IT skills, including proficiency in Microsoft Office.
• A professional qualification such as QFA, CUA, or APA is desirable. Candidates without a qualification must complete two QFA modules within 2 years of employment.

Benefits

• Competitive salary package with transparent pay scales.
• Exam fee support & ongoing professional development opportunities.

Application Details

Please submit your CV and cover letter to by close of business Friday, 29th May 2026.

Finglas Credit Union Ltd is an equal opportunities employer and is regulated by the Central Bank of Ireland.