Member Services & Support Officer -
Posted 2 days 5 hours ago by DCA Recruitment
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London Capital Credit Union
Make The World a Better Place
Member Services & Support Officer
We are looking for people to join our friendly team. London Capital is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high-interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high-quality products to a growing membership and a real opportunity for career progression.
Member Services & Support Officer
Hours per week: part-time, flexible working options
Period: Permanent, with a 3-month probation period.
Pay: £30,094 per annum, approximately £15.23 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)
Main purpose and scope of the Member Services & Support Officer role
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate, and efficient manner.
Main duties & responsibilities
- To promote active membership, and take up of savings and loans products
- Ensure members feel valued and welcome in dealings with the credit union
- Deal with member enquiries via post, telephone, email, website, & app
- Accurate inputting of data into various IT systems
Person Specification - Member Services & Support Officer
- Administrative or clerical experience - Essential
- Customer service experience - Essential
- Experience of using a range of ICT efficiently - Essential
Competencies
- A friendly and outgoing manner with an ability to make a good first impression - Essential
- Proven skills in accurate record keeping & policy adherence - Essential
- Good self-organisational skills - Desirable
- Works well in teams - Essential
- Good verbal and written communication skills in English - Essential
Other
- Flexible with respect to working hours and tasks - Essential
- A knowledge and understanding of the credit union movement - Desirable
- A commitment to the aims and objectives of the credit union movement - Desirable
To apply for this customer service role, please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.