Member Services Agent - (6-month fixed-term) Part-Time - US Team

100% Office based (Farnborough), a starting salary of £28,400 (prorated for part-time positions) + Benefits

Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app - because learning through doing really works (and it's more fun!). All the while our unique built in controls give parents total peace of mind.

What part will you play?

A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in app chat, and email.

How we will support you

We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence. After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to. Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.

Schedule (fixed term, part time, 6 month)

• Option 1 - Monday, Tuesday & Wednesday 8pm 1am (15 hours)
• Option 2 - Wednesday, Thursday & Friday 6pm 1am (18 hours)
• Option 3 - Thursday & Friday 7pm 1am (11 hours)

What you need to join with

• You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
• A high standard of written and verbal English.
• Spanish speaking skills isn't a must, but it would be a great asset on our team.
• Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
• A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers.