Member-Focused Customer Experience Administrator

A company in financial services is seeking a customer service representative to handle enquiries in Wolverhampton. Responsibilities include processing account requests, maintaining accurate records, and delivering excellent member-focused service. The ideal candidate will have previous customer service experience, strong communication skills, and be competent in Microsoft Word, Excel, and Outlook. This role requires a proactive and organised approach, with the ability to work independently and collaboratively in a team environment.