Member Experience Team Lead, Contact Centre

JD Gyms Contact Centre in Leeds is seeking a dedicated Contact Centre Team Leader to coach and develop Advisors, ensuring high service levels and member satisfaction. You will drive performance, quality, and engagement through coaching, feedback, and performance management, while supporting onboarding and daily operations.

This office-based role requires strong leadership, excellent communication, and the ability to manage workloads in a fast-paced, target-driven environment.