Meet and Greet Officer

Meet and Greet Officer (AO)
Location: Newcastle (NE1 2JQ)
(Also supporting the rota across nearby sites as required.)
Fully Office based
Pay: £16.01 per hour
Hours: 37 per week, Monday to Friday

If you enjoy being the first point of contact and making a positive difference to someone's day-especially in a busy, high-care environment-this role could be a great fit. Our Client is hiring for a reputed client to join a Meet and Greet team providing calm, clear support to asylum customers attending substantive interviews.

What you'll be doing:

• Help manage the flow of asylum customers attending substantive interviews between 08:00 and 17:30 (Monday to Friday)
• Deliver excellent, professional customer service while supporting people who may be vulnerable or facing language barriers
• Complete Atlas and safeguarding checks before interviews to help ensure customer support needs and security concerns are appropriately managed
• Respond to unforeseen incidents, including first aid situations, medical emergencies, building issues, and other operational disruptions
• Follow contingency instructions to minimise negative impacts on customers
• Work closely with colleagues, peers, and senior leaders to support continuous improvement and consistent service
• Liaise with Home Office Security and maintain strong working relationships
• Complete PST2 training (a physically demanding course); accommodation and transport for the 2-day course will be provided

What you'll bring:

• Strong interpersonal skills with confidence communicating clearly and professionally
• The ability to work effectively as part of a team and stay composed in a fast-paced setting
• Flexibility and adaptability to changing priorities
• IT literacy to support your role
• A strong commitment to the Civil Service and Home Office values when engaging with customers and decision-makers
• Readiness to support other UK sites where suitable for the worker

Additional information:

• This is a 6-month assignment with potential extension, working 100% office-based, typically 08:00-16:00 or 09:30-17:30 on a rota basis
• No parking available at any site
• You'll start as soon as security clearance is approved, with on-the-job training provided (approximately 3 weeks, including e-learning and PST2)
• Candidates must hold an unrestricted right to work in the UK and have Indefinite Leave to Remain (ILR) where applicable
• Candidates with more than 6 months spent outside of the UK in the last 3 years unfortunately are not eligible for CTC clearance.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.