Medical Response Coordinator

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Responsibilities

• Medical Response Coordinator
• Location: Central London
• Salary: around £33,000 / £35,000 per annum depending on experience
• Ref: 5531M

Main duties: To coordinate and manage international medical assistance cases, ensuring travellers receive timely, safe, and effective support during medical emergencies and crises.

The role

• Manage international medical assistance cases and ensure clients receive timely support.
• Assess medical needs and coordinate appropriate treatment, evacuations, and repatriations.
• Respond to medical emergencies and support crisis response activities.
• Communicate with healthcare providers, clients, insurers, and global service partners.
• Maintain accurate case documentation and update internal systems.
• Provide medical guidance and support to the operations team on complex cases.

Candidate's Profile

• Qualified healthcare professional with relevant medical qualifications (paramedics, nurses, EMTs, pharmacists, etc.) - Mandatory
• Previous experience in travel and medical assistance or emergency response
• Strong decision-making skills with the ability to remain calm under pressure.
• Excellent communication, organisational, and case management skills.
• Proficient in Microsoft Office with strong attention to detail.
• Client-focused, able to work collaboratively, with additional language skills being an advantage.

Around £33,000 / £35,000 per annum depending on experience