Medical Receptionist/Administrator

Job Summary

We are seeking a friendly, organised, and reliable Medical Receptionist / Administrator to join our busy GP Practice team. This patient facing role requires excellent communication skills, a professional manner and the ability to manage a varied workload in a fast paced healthcare environment.

Reception Duties

• Welcoming and assisting patients at the reception desk and on the telephone.
• Booking appointments, dealing with enquiries, and managing follow ups.
• Handling requests for test results in line with practice policy.
• Registering new patients accurately and efficiently.
• Booking transport, interpreters, and other services as required.
• Covering all reception positions as necessary.

Administrative Duties

• Managing patient records, including filing, scanning, and data entry.
• Processing repeat prescriptions in line with practice policy.
• Handling incoming and outgoing correspondence.
• Dealing with medical record requests and insurance enquiries following strict confidentiality protocols.
• Providing administrative support to clinicians and the wider team.

Qualifications & Experience

Qualifications

• Academic/Vocational Qualifications: O/GCSE Level in English and Mathematics or equivalent.
• A demonstrable commitment to professional development.
• A recognised IT qualification.

Experience

• Previous experience in dealing with the public.
• Previous work experience at a GP Practice.

Knowledge and Skills

• Excellent interpersonal and communication skills.

Person Specification / Qualities and Attributes

• Ability to organise workload priorities.
• Ability to use own judgement and initiative when dealing with problems and enquiries.
• Good verbal and oral communication skills.
• Excellent telephone manner.
• Ability to communicate positively with patients and all members of the Practice Team and outside the organisation.
• Ability to recognise, accept and adhere to the need for strict confidentiality.
• Good knowledge of English language and grammar.
• Ability to work independently but also as a team member.
• Flexible and adaptable.