Medical Receptionist Ravenscar Surgery

We are looking to recruit a Medical Receptionist to join our established friendly team. This is for 9.5 hours per week.

They will have excellent communication skills, an aptitude for great customer service with a friendly and compassionate nature. The applicant would need to have a flexible attitude, a willingness to develop and be adaptable to change.

Responsibilities

You will work in a demanding environment and be committed to delivering excellent care to patients and support to our clinical team.

• Report to the Practice Leadership and be supported by the ELM Head Office team, ensuring the service provided to patients meets high standards through a cohesive, team driven experience.
• Facilitate patient access and direct patients to the most appropriate service.
• Document contemporaneous and accurate notes and coding into the clinical system.
• Work as part of the team to achieve good outcomes in CQC, QOF, enhanced services and local improvement schemes.
• Ensure awareness of statutory and local procedures, including referral systems, coding, summarising, processing requests and administration.
• Recognise signs and symptoms relating to safeguarding.
• Assess problems presented opportunistically by patients, dealing with their admin and support needs.
• Obtain and document informed consent, chaperone, provide information, and manage changes in circumstances.
• Ensure infection control and cleaning guidelines are followed.
• Monitor and manage the maintenance of stock and equipment, including refrigeration and emergency equipment, in line with CQC standards.
• Provide health education through referral to appropriate staff or pharmacy, leaflets and approved online guidance.
• Contribute a Medical Receptionist perspective to the practice development plan.

Core duties

• Greet patients/visitors at reception, check patients in or handle enquiries.
• Perform general administrative duties such as dealing with incoming/outgoing post, prescriptions, scanning, accurate data entry, summarisation of notes, referrals, processing new patient registration forms and record deductions.
• Provide administrative support to the senior admin and clinical team.
• Answer all telephone calls promptly, book and manage appointments, visits and care navigation in line with practice protocols.
• Chaperone patients if required.
• Comply with procedures for opening and closing the practice.
• When the Office Supervisor is absent, liaise with IT for computer/phone related issues.
• Show flexibility to support the reception team with changing shifts to cover staff holidays and sickness.
• Carry out any other duties reasonably requested by the line manager or Practice Manager.

Qualifications and Experience

• GCSE grade A-C in Maths and English.
• Excellent verbal and written communication skills.
• Experience of working within a GP surgery.
• Previous experience with the SystmOne clinical system.
• Experience working with the general public and carrying out administrative duties.
• Knowledge of Primary Care systems and processes, including confidentiality and information governance.
• Good accuracy in record keeping and strong time management skills.
• Ability to work as part of a team.
• Willingness to work outside core office hours and adapt to extended rotations.

Schedule

Day shift - 9.5 hours per week.

Equality and Diversity

ELM Alliance Ltd will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity and social and economic status.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check with the Disclosure and Barring Service.