Medical Receptionist (Part Time)

Job Overview

We are seeking part time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone.
• Contribute towards efficiency and ensure that total confidentiality is maintained when dealing with patients and medical documentation.
• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate health care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collecting fees for non NHS work.
• Updating patient computer records as required.
• Informing patients of the results of tests and investigations.
• Filing manuscript information and maintaining patient medical records.
• Testing the clarity of the telephone message in accordance with practice procedures.
• Securing the practice premises and setting the alarm at close of day in accordance with practice procedures.
• Receiving specimens from patients and batch delivery to collection point.
• Other one off essential duties deemed necessary to ensure the smooth running of the practice, e.g. tidying the workplace, assisting the doctors, etc.

Shift Options

Option 1 - Mon 8:00-14:00, Wed 12:30-18:30, Thurs 14:00-20:00, Fri 14:00-20:00 (total 23 hrs) at Bushey Branch.

Option 2 - Mon 08:00-13:30, Thurs 08:00-18:00 (total 21.5 hrs) at Bushey Branch.

Qualifications

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• Medical Receptionist and EMIS Web experience an advantage but not essential.
• A positive can do attitude together with good team working.
• Background in General Practice Reception an advantage but not essential.
• Experience with EMIS an advantage but not essential.
• Commitment to a full 2 week training programme required on acceptance of this role.
• Ability to work set shifts and days according to surgery requirements (minimum of 3 half days).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.