Medical Receptionist

Crown Medical Practice are currently looking for a part time, Medical Receptionist to join our fantastic team. We are looking for an excellent communicator with good IT and administrative skills to join our very busy reception team at Crown Medical Practice. The hours of work will be 18 per week.

Main duties of the job

You will carry out the duties in the job description, which includes:

Greeting patients in a friendly manner and responding to their requests

Arranging suitable appointments for patients

Answering and dealing with telephone enquiries. Scanning clinical letters on to patients records.

Liaising with Doctors, Nurses and other members of the team to provide aquality service for patients.

To be computer literate.

To have the ability tocommunicate effectively and sensitively with staff and patients.

To work withconfidential and sensitive information.

To ensure high levels of accuracy aremaintained in all aspects of work.

To be confident to work independently andas part of a team

About us

Crown Medical Practice are a high acheiving practice based in Tamworth an Stonydelph and provide care for 9000 patients.

The Practice is supported by our excellent multidisciplinary Clinical Team and excellent and friendly Administration Team

Job responsibilities

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

Job summary:

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Undertakea variety of administrative duties to assist in the smooth running of thepractice.

Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Reception responsibilities:

Ensurean effective and efficient reception service is provided to patients and anyother visitors to the practice

Dealwith all general enquiries, explain procedures and make new and follow-upappointments.

Usingyour own judgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.

Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Receiveand make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.

Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.

Enterpatient information on to the computer as required.

Makeand serve refreshments, ensure the kitchen is kept clean and tidy and air andtidy the waiting room in turn with other staff.

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work
• Participate inaudit where appropriate

Person Specification Qualifications

• IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.