Medical Receptionist

We are seeking a friendly, organised and reliable Medical Receptionist to join our busy and supportive GP practice team. This is a patient-facing role at the heart of our practice, providing high-quality reception and administrative support to ensure the smooth day-to-day running of services.

The successful candidate will have excellent communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced healthcare environment.

Main duties of the job

• Welcoming patients and visitors in a professional and courteous manner
• Managing incoming telephone calls and online queries
• Booking, amending and cancelling appointments using the clinical system
• Processing prescription requests in line with practice protocols
• Handling patient information confidentially and in accordance with GDPR
• Scanning, filing and maintaining accurate records
• Liaising with clinicians and the wider practice team
• Supporting administrative tasks to ensure efficient practice operations.

About us

Lane End Surgery is a friendly and well-established GP practice serving approximately 9300 patients in Newcastle upon Tyne. We provide ourselves on delivering high-quality patient care in a supportive and inclusive working environment.

We are committed to staff wellbeing and fostering a positive team culture. This is an additional role within our reception team, created to help support the increasing demands of the service. By expanding our team, we aim to ease pressure across the department, improve the working day for staff, and continue providing the best possible experience for our patients.

Job responsibilities

For the main duties of the job, please see above.

WORKING PATTERN

This role is for a fixed working pattern, working 19 hours per week. Please only apply if you are able to commit to the specific days and times below:

Thursday: 08:00 - 18:00

Friday: 08:00 - 18:00

Person Specification Experience

• - Previous experience in a customer service or receptionist role
• - Excellent communication and interpersonal skills
• - Good IT skills and ability to learn new systems
• - Ability to prioritise workload and remain calm under pressure
• - Understanding of confidentiality and data protection
• - Previous experience working in a GP practice or NHS setting
• - Knowledge of SystmOne
• - Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience £13.00-£13.34 per hour depending on experience