Medical Receptionist

We are currently seeking a Medical Receptionist to join our friendly team at Redlam Surgery. The ideal candidate must be an enthusiastic, highly motivated individual who is able to work as part of a team.

Receptionist and NHS experience is helpful, but a positive attitude, smart appearance, and approachable manner is essential.

Working hours: 25 hours per week. The working days will be Monday 8am 1.30pm, Tuesday 07.45am 6.30pm, Wednesday 07.45 6.30pm. Flexibility is a must to cover holidays and sickness.

Job responsibilities

• Admin: Thorough knowledge of all practice procedures, work according to written protocols, pull/filing notes for surgeries and update as necessary, file posts in medical records if necessary, fax and photocopy as requested.
• Reception: Receive and direct patients, consult with team, hand completed repeat prescriptions to patients and check names and addresses, cover all reception positions as necessary.
• Appointments: Process appointment requests for today and future appointments by telephone and in person, deal with visit requests.
• Computer: Registration of new patients, data entry and medical records, process patient change of address, process repeat prescription requests in accordance with practice guidelines.
• Telephone: Working knowledge of the telephone system during and after hours.
• Other tasks: Stock GP rooms, ensure building security (knowledge of doors, windows and alarm), make tea/coffee for doctors and visitors.

Confidentiality: The post-holder will maintain strict confidentiality of patient, staff and practice information, in accordance with policy and procedures.

Health and Safety: Assist in promoting and maintaining health, safety and security as defined in the Practice Health & Safety policy, manual and infection control procedures. This includes using personal security systems, identifying risks, attending mandatory training, maintaining tidy and safe work areas and reporting hazards immediately.

Equality and Diversity: Act in a way that recognises and respects the rights and diversity of patients, carers and colleagues, and behaves in a welcoming, non judgmental manner.

Personal / Professional Development: Participate in annual performance reviews, take responsibility for own development, learning and performance, and contribute skills and activities to the team.

Quality: Maintain high quality within the practice by alerting team members to quality issues, assessing own performance, and working effectively with individuals in other agencies to meet patient needs.

Communication: Recognise the importance of effective communication with the team, patients and carers, and respond to needs for alternative communication methods.

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience working in the NHS is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission to the Disclosure and Barring Service is required to check for any previous criminal convictions.