Medical Receptionist

Main duties of the job

Main Duties and Responsibilities

• note patient arrivals, deal with patient enquiries, make appointments
• By telephone, make and cancel appointments, deal with patient queries
• processing correspondence including scanning letters, results, reports etc and work flowing to appropriate GPs.
• Ensure emergency calls are dealt with promptly and efficiently
• Answer queries from patients regarding related health documentation and help patients with difficulties to complete required documentation, e.g. for registration.
• All reception/admin staff are required to be able to use the practice EMIS and Docman computer system, scanner and photocopier. They also must be fully conversant with the practice telephone system and be able to put calls on hold, divert calls and take messages as appropriate.
• Receptionists require to communicate effectively with patients, visitors, doctors, health visitors, community nurses and other NHS staff based at the hospital, i.e. consultants, secretaries and admin staff. They need to be able to demonstrate understanding of patients with multiple problems who may have difficulty in communicating with them and also be able to cope with the ever demanding patient.
• Ability to work without direct supervision and determine own workload priorities together with being able to multi-task efficiently.
• Ability to work within a team structure.

About us

Cotswold Medical Practice comprises of two surgeries, one at Moore Health Centre in Bourton in the Water and the other at Westwoods surgery in Northleach.

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• Maintain and monitor the practice appointment system in EMIS
• Process personal, telephone and electronic requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiate contact with and respond to requests from patients, team members and external agencies
• Process all DNA letters in accordance with current policy
• Read code data on EMIS
• Photocopy documentation as required
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Maintain a clean, tidy, effective working area at all times

Person Specification

Qualifications

• Experience working in an administration role.
• Experience working with patients / customers over the telephone
• Skills & competencies normally associated with relevant administration experience.
• Proficient knowledge and experience of Microsoft Office Packages
• Excellent keyboard/IT skills
• Excellent oral and written communication skills and manner
• Ability to communicate effectively with staff and patients over the telephone
• Commitment to delivering a high-quality patient experience.