Medical Receptionist

A Medical Receptionist, is the primary representative of a medical facility. Their duties include greeting visitors, maintaining appointments and providing direction to people in person and on the phone. The Medical Receptionist may also perform clerical work and disseminate information to medical staff.

Main duties of the job

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:

• Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
• Collecting patient information and providing it to relevant medical leads
• Tracking availability and preparing patients before their appointments
• Informing medical staff when a patient has arrived or is waiting
• Ensuring that each patient has the proper documentation and sign-in sheets
• Handling correspondence and file transfers
• Checking on medical staff throughout the day

About us

Abridge surgery is in Romford. For any further information please visit:

Job responsibilities

Multitasking to balance responsibilities between visitor needs and office availability

Time management skills for maintaining the focus of office staff and keeping pace with daily tasks

Understanding of healthcare terminology for relaying medical data

Excellent communication and people skills and a pleasant demeanour

Experience in scheduling and tracking patient information/appointments and maintaining supplies

Training in HIPAA Privacy Rules, understanding patient rights and how to communicate medical histories

Person Specification Experience

• The role of Medical Receptionist is an entry-level position that requires one year of prior experience as a Medical Receptionist, or one year of experience in a similar position. A quality candidate has good interpersonal and listening skills and maintain patient confidentiality. They should also have experience with handling stressful situations. A Medical Receptionist should be able to apply their best judgment to find solutions when problems arise.
• Experience of working in a GP practice preferable, however training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.