Medical Receptionist
Posted 7 hours 20 minutes ago by NHS
Permanent
Full Time
Other
Gloucestershire, Gloucester, United Kingdom, GL1 1
Job Description
Staunton and Corse Surgery is a friendly, rural,training and dispensing practice with a population of 6,900 patients. The surgery is located 6 miles north ofGloucester and is easily accessible from Gloucester, Tewkesbury or Cheltenham.
The successful candidate will need to be enthusiastic, ateam player and ideally have experience working in a similar role. Excellent customer service and a can doattitude are important, along with reliability and flexibility.
The successful candidate will undertake an inductionperiod and full training will be provided.
Informal visits are encouraged and welcomed.
Main duties of the job Job Responsibilities
Administrative
About us Staunton and Corse Surgery consists of two GP Partners and three Salaried GPs and is supported by a strong management, clinical and administrative team. The nursing team is lead by a Nurse Manager who is also the Nurse Practitioner. The nursing team consists of one Nurse Practitioner, two practice nurses with specialist interests and one healthcare assistant. We also have a dispensary that that is managed by a Dispensary Manager. Our clinical team consists of a Clinical Pharmacist, Pharmacy Technician, Physicians Associate, Paramedic and Musculo-skeletal Specialist.
The surgery is friendly, rural and our aim is to provide the best standard of care to our patients. We are looking to recruit staff who can demonstrate care and empathy whilst remaining professional.
Job responsibilities Summary
Toreceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administrative:
Confidentiality
In thecourse of seeing treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy to include:
The post-holder will support the equality,diversity and rights of patients, carers and colleagues to include:
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:
Participation in an annual individual performancereview; maintaining a record ofown personal and/or professional development.
Takingresponsibility for own development, learning and performance.
Working Relationships
To work as a flexible member of the team to ensurethe smooth running of the practice, providing support to other team memberswhen necessary.
Quality
The post-holder will strive to maintain qualitywithin the practice and will:
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
The post-holder will:
The successful candidate will need to be enthusiastic, ateam player and ideally have experience working in a similar role. Excellent customer service and a can doattitude are important, along with reliability and flexibility.
The successful candidate will undertake an inductionperiod and full training will be provided.
Informal visits are encouraged and welcomed.
Main duties of the job Job Responsibilities
Administrative
- To have a thorough knowledge of all Practiceprocedures
- To work in accordance with written protocols
- Open and close the practice according toPractice procedures
- Book, cancel or amend appointments forpatients
- Take messages and enter information ontoappropriate systems
- Deal with test results
- Registration of new patients computer dataentry and medical records
- Process change of address
- Registration of patients for online services
- Receive incoming telephone calls, recordmessages accurately and make contact with other members of the healthcareteam
About us Staunton and Corse Surgery consists of two GP Partners and three Salaried GPs and is supported by a strong management, clinical and administrative team. The nursing team is lead by a Nurse Manager who is also the Nurse Practitioner. The nursing team consists of one Nurse Practitioner, two practice nurses with specialist interests and one healthcare assistant. We also have a dispensary that that is managed by a Dispensary Manager. Our clinical team consists of a Clinical Pharmacist, Pharmacy Technician, Physicians Associate, Paramedic and Musculo-skeletal Specialist.
The surgery is friendly, rural and our aim is to provide the best standard of care to our patients. We are looking to recruit staff who can demonstrate care and empathy whilst remaining professional.
Job responsibilities Summary
Toreceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administrative:
- To have a thorough knowledge of all Practiceprocedures
- To work in accordance with written protocols
- Pulling/filing of notes as necessary
- Filing post in medical records
- Open and close the practice according toPractice procedures
- Book, cancel or amend appointments forpatients
- Deal with patient enquiries
- Take messages and enter information ontoappropriate systems
- Deal with test results
- Maintain stationary stocks in reception and GPconsultation rooms
- Ensure reception area is clean and tidy
- Registration of new patients computer dataentry and medical records
- Process change of address
- Registration of patients for online services
- have a working knowledge of the telephonesystem
- Receive incoming telephone calls, recordmessages accurately and make contact with other members of the healthcareteam
- general clerical or administrative duties asrequired
Confidentiality
In thecourse of seeing treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy to include:
- Using personal securitysystems within the workplace according to practice guidelines.
- Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks.
- Making effective use of trainingto update knowledge and skills.
- Using appropriate infectioncontrol procedures, ensuring that work areas are maintained in a tidy andsafe way and free from hazards.
- Actively identifying,reporting and correction of health and safety hazards and infectionhazards immediately when recognised
- Routine management of ownteam / team areas
The post-holder will support the equality,diversity and rights of patients, carers and colleagues to include:
- Acting in a way thatrecognises the importance of peoples rights, interpreting them in a waythat is consistent with practice procedures and policies and currentlegislation.
- Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that iswelcoming to and of the individual, is non-judgemental and respects theircircumstances, feelings priorities and rights.
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:
Participation in an annual individual performancereview; maintaining a record ofown personal and/or professional development.
Takingresponsibility for own development, learning and performance.
Working Relationships
To work as a flexible member of the team to ensurethe smooth running of the practice, providing support to other team memberswhen necessary.
Quality
The post-holder will strive to maintain qualitywithin the practice and will:
- Alert other team members toissues of quality and risk
- Assess own performance andtake accountability for own actions, either directly or under supervision.
- Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.
- Work effectively withindividuals in other agencies to meet patients needs.
- Effectively manage own time,workload and resources.
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
- Communicate effectivelywith other team members
- Communicate effectivelywith patients and carers
- Recognize peoples needsfor alternative methods of communication and respond accordingly
The post-holder will:
- Apply practice policies,standards and guidance.
- Discuss with other membersof the team how the policies, standards and guidelines will affect ownwork.
- Participate in audit whereappropriate.
- Experience of working in a public/patient facing environment
- Experience of Primary or Secondary Care
- Experience of using TPP SystmOne clinical software
- Good communicator, verbal and written
- Numerate and IT literate
- Ability to listen and empathise
- Ability to adapt to change
- Flexible approach to working hours
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team, providing cover for colleagues during holiday, sickness or study leave
- Pleasant and articulate
- Able to work under pressure in a demanding and changing environment
- Ability to self-motivate, organise and prioritise
- Adaptable, innovative and enthusastic
- Honest, caring and sympathetic
- Good sense of humour, personable
- Hard working, reliable and resourceful
- Diplomatic
- Good IT Skills . click apply for full job details