Medical Office Clerk - Saturday & Sunday Only

Overview

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering customer service and mission support to our military and civilian partners.

We are currently seeking experienced Medical Office Clerks to support administrative and patient administration functions on a part-time basis in the Radiology Department at Portsmouth Naval Medical Center.

Location: Portsmouth Naval Hospital, Portsmouth, VA

Schedule: Saturday and Sunday only, 8-hour shift between 6:30 a.m. and 5:30 p.m.

Department: Radiology

Salary

Salary: $21.28/hr. + $5.09 H&W

Responsibilities

• Personnel shall utilize MHSGENESIS and various other databases in support of patient care and to satisfy administrative requirements.
• Personnel shall provide scheduling services for patients care.
• Personnel shall serve as the initial point of contact for staff and patients to the department.
• Personnel shall conduct themselves in a professional and courteous manner and shall display sensitivity to patientsf needs.
• Personnel shall be largely responsible for most aspects of the check-in process as patients present to the department, including greeting patients, checking in and updating patient records, assisting patients in completion of forms, providing educational material or showing educational videotapes, and coordinating patient flow through the department.
• Personnel shall maintain records of patients treated and examinations performed.
• Personnel shall utilize the MTF automated patient scheduling system to set patient exams and shall remind patients of upcoming appointments by phone prior to their visit.
• Personnel shall receive phone calls from patients, physicians, emergency room personnel, providers at outlying clinics, other departments, MTFs or DoD installations. Contracted personnel shall screen incoming calls, ascertain the nature of the call, follow department guidelines, and forward calls appropriately.
• Personnel shall act as the information receptionist for the department, including answering the telephone and receiving patients, family members, visitors, and military personnel while ensuring confidentiality and privacy, and providing necessary information and materials to aid in handling callers/visitors.
• Personnel shall maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
• Personnel shall contact via telephone and/or e-mail patients, healthcare providers, clinics, and hospitals/DoD installations as directed by department staff, following established guidelines.
• Personnel shall obtain and return transport equipment.
• Personnel shall use protective devices for patients with communicable diseases.
• Personnel shall relay and receive information regarding the patient's scheduled medical procedures and communicate with all MTF staff as necessary.
• Personnel shall be physically capable of normal ambulation, including stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

Qualifications

• Education: High School Diploma or GED
• Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting. Knowledge of medical terminology required. Must be able to type at least 50 WPM.
• Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
• Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access.