Medical Administrator/Receptionist
Posted 6 days 23 hours ago by NHS
We are looking for a medical receptionist/administrator (34 hours per week) to work in our very busy GP practice. The role involves providing a welcoming, efficient, and confidential reception service while supporting the smooth day to day operation of the practice. The postholder will handle patient enquiries, manage appointments, and carry out a range of administrative duties in line with NHS guidelines and practice policies.
Main duties of the job- Greet patients in a professional and courteous manner
- Handle incoming telephone calls
- Maintain patient confidentiality at all times
- Make appointments using the clinical system (SystemOne)
- Maintain accurate patient records
- Process repeat prescriptions
- Liaise with clinicians and other staff to ensure smooth patient flow
The practice has a large, multi disciplinary team serving a population of 16,000 patients. Despite the size of the team we work closely together in a very friendly environment with approachable team members.
Our main site is a modern, purpose built surgery and we also have a smaller branch site on the opposite side of the town centre. It can be incredibly busy and the role can be quite demanding but very rewarding.
Job responsibilities- Greet patients and visitors in a professional and courteous manner
- Handle incoming telephone calls, ensuring queries are dealt with efficiently
- Provide information regarding practice services and procedures
- Maintain patient confidentiality at all times
- Book, amend, and cancel patient appointments using the clinical system
- Manage appointment requests in line with practice protocols
- Support triage processes where applicable
- Maintain accurate patient records and update information on the system
- Process repeat prescription requests in accordance with practice procedures
- Handle incoming and outgoing correspondence (post, email, NHS systems)
- Scan and file documents into patient records
- Liaise with clinicians and other staff to ensure smooth patient flow
- Assist with administrative tasks to support clinical staff
- Ensure the reception area is tidy, safe, and welcoming
- Adhere to GDPR, NHS confidentiality, and data protection regulations
- Follow practice policies, procedures, and health & safety guidelines
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure in a busy environment
- Commitment to confidentiality and professionalism
- Understanding of medical terminology
- Reliable and punctual
- Experience of working in Primary Care
- Experience of working in a GP Practice
- Experience of using SystemOne
- NVQ 2 or 3 in Business Admin or Customer Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.