MCC: Pub Supervisor

Link to Apply:

About the Role

Would you like the opportunity to work at Lord's, the Home of Cricket and one of the most iconic sporting venues in the world? Join the award winning food and beverage team at Marylebone Cricket Club, operating across unique and different spaces, leading front of house, back of house and bar teams fearlessly into service and creating memorable moments for guests across Lord's Cricket Ground. Lord's is a vibrant sports and events venue where excellence is expected both on and off the field. We pride ourselves on delivering exceptional service and world-class food and drink to our guests. Join the award-winning Food & Beverage team at MCC, working across our unique and diverse spaces. Whether you're serving at the bar, taking orders, or leading front-of-house teams, you'll help create memorable experiences for every guest at Lord's Cricket Ground.

Job Opportunity

KEY TASKS AND ACCOUNTABILITIES

• Delivering outstanding service to guests, creating welcoming and memorable experiences
• Working as part of a friendly and supportive team to ensure smooth service across bar, front-of-house, and dining areas
• Learning about our food, drink, and menus to confidently guide and assist guests
• Maintaining high standards in presentation, setup, and breakdown of your area
• Assisting with stock, payments, and keeping your workspace organized and efficient
• Following all Health and Safety procedures to keep yourself and others safe

Our Values SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

We are open and welcoming to all, always paying close attention to people's needs

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate

TOGETHER

Like players, we help each other to achieve our collective goals and be our personal best

Additional Information: Zero-hours Casual Worker Agreement offering flexibility.

Company Benefits

• London Living Wage (plus holiday pay).
• No experience needed (Full & paid training provided).
• Progression & Promotion opportunities.
• Casual work with excellent flexibility.
• Involvement in the event and being part of the cricket atmosphere!
• Fun team culture and social possibilities.
• Free meal on Major Match days.

Essential Skills

PERSON SPECIFICATIONS - SKILLS, EXPERIENCE AND QUALIFICATIONS

• Strong Leadership skills with a can-do attitude
• Exceptional customer service skills
• Willingness to learn new skills
• Good communication skills and someone who is happy to speak to customers to offer recommendations and information
• Ability to work well under pressure in a fast-paced environment and thrive on a challenge
• Good food and beverage knowledge
• Take pride in contributing to the enjoyment of our guests
• A high standard of personal presentation and hygiene
• Hard working and proactive in solving issues and queries that may arise