Matchday Host

About the Team:

We are the dedicated team behind the scenes, orchestrating electrifying matchday experiences, lively fan zones, and flagship events that unite our community. From exhilarating pre match activities to exclusive celebrations, we ensure every moment is packed with excitement and engagement.

Our expertise lies in designing dynamic fan interactions, coordinating entertainment and activations, and delivering exceptional hospitality that caters to all supporters.

The Opportunity:

Deliver an exceptional matchday experience for our customers and corporate guests, ensuring every visit is welcoming, professional and memorable. Working as part of the Major Events and Fan Experience team, you will help create a first class atmosphere across our suites and bars, building strong customer relationships and providing outstanding service throughout the event. You will work closely with catering and bar teams, handle enquiries with confidence and professionalism, support the smooth delivery of matchday operations and contribute to maintaining the highest standards of hospitality across the stadium.

What We Ask For:

• Enthusiastic, customer focused individuals with a passion for delivering exceptional guest experiences.
• Strong communication skills, a professional and approachable manner, and the ability to thrive in a fast paced environment.
• Experience in customer service, hospitality or events is desirable, along with a proactive attitude, attention to detail and a commitment to teamwork.
• Available to work all home matchdays, including evenings and cup fixtures.

Benefits:

• Annual Leave - 25 days in addition to public holidays, increasing to 27 days after 5 years' service.
• Death in Service Benefit - four times the basic annual salary in the unfortunate event of a loss.
• Salary Exchange Schemes - tax savings, increased pension contributions, eco friendly travel and healthier commutes.
• Complimentary Season Tickets - two free tickets for all home fixtures.
• Enhanced Family and Parental Pay - additional support for new parents.
• Employee Assistance Programs - confidential support services for personal challenges.
• Free Parking - at the Stadium of Light and the Academy of Light.
• Discounts - exclusive offers at the Club Store.

Equal Opportunity Employment:

Sunderland AFC is an equal opportunity employer. We are committed to a policy of treating all employees and job applicants equally. Our aim is that all colleagues should be able to work in an environment free from discrimination, harassment and bullying.

Safeguarding:

Sunderland AFC recognises that the safeguarding and protection of children and vulnerable adults is of paramount importance within the organisation. Sunderland AFC owes a duty of care to safeguard all children and vulnerable adults involved in activities organised by the football club. Sunderland AFC will ensure that safety and protection is given to all children and vulnerable adults involved in activities through adherence to the Safeguarding guidelines adopted by the Club.

Importantly, safeguarding is not the responsibility of a single individual or team; it is a collective responsibility that involves everyone associated with the club. From staff and volunteers to players and supporters, each person has a crucial role in creating a safe and welcoming environment. All members of the Sunderland AFC community are encouraged to remain vigilant, follow safeguarding procedures and report any concerns promptly, knowing that safeguarding is a shared responsibility that helps protect those most vulnerable.