Master technician

The Master Technician is responsible for overseeing the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills and leadership, working closely with the Centre manager to optimise workflows and ensure customer satisfaction.

Location: Wednesbury, In N Out, Unit 9B, Gallagher Retail Park, Axletree Way, Wednesbury, England, West Midlands, WS10 9QY

Date Posted: 11th March 2026

Closing Date: 30th April 2026

Job Type: Full time

About the role General Responsibilities

• Lead and mentor a team of technicians, providing guidance, training, and support.
• Undertake tasks and manage workflow to ensure timely and efficient completion of all work.
• Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
• Monitor and manage inventory, ordering parts and supplies as needed with the AM/CP.
• Promote and maintain Health & Safety procedures, regularly training and supporting both new and existing employees.
• Manage and assist with customer complaints alongside the Customer service advisor and the Customer Care Manager.
• Inspect and quality control completed work to ensure it meets required standards and specifications.
• Manage stock requirements, including periodic audits/inventories.
• Maintain and calibrate tools and equipment, ensuring they are in good working condition.
• Communicate at high levels with the Area Manager to ensure deadlines are met and customers are satisfied.
• Assist in the pricing of repairs and communication to the customer when required.
• Conduct thorough quality checks of all work and seek support when required.
• Carry out any additional reasonable tasks as requested by the AGM or other senior management.

Qualifications

• Level 3 vehicle technician qualification.
• At least 3 years experience as a vehicle technician in the auto trade.
• Diagnostics training and experience.
• Full Driver's Licence.
• Experience in complex repair work.

Benefits

• Vacation, Paid time off
• Performance bonuses
• Retirement plan and/or pension
• Free parking
• Cycle to work scheme
• Referral bonus
• Life insurance
• Family and friends rates
• Long service recognition
• Employee Assistance Scheme
• Shopping Cashback
• Work with Charities
• Employee of the Month
• Employee Recognition Scheme

Interested candidates may submit applications in the usual manner.