Marketing & Communications Coordinator

ROLE SUMMARY

We re looking for a creative and strategic marketing and communications professional to join The Diana Award. In this role, you ll craft compelling stories and deliver high-quality content across multiple platforms including websites, case studies, video, newsletters, and social media to bring our mission to life and showcase the impact of our work.

Working collaboratively across the organisation, you will lead content planning and production that resonates with diverse audiences, including young people, educators, funders, and partners. You ll shape our tone of voice, segment audiences effectively, and ensure messaging is inclusive, consistent, and engaging.

You will manage our social media presence and foster online community engagement, building relationships and driving awareness of our work. This hands-on role is perfect for someone who thrives in both strategic planning and creative execution.

Additionally, you ll support key organisational events - such as award ceremonies, campaign activations, and fundraising initiatives - by creating engaging content and managing live communications.

Your work will help amplify youth voices, strengthen our community, and inspire positive change globally.

JOB DESCRIPTION

MAIN DUTIES

• Storytelling: Develop and deliver cross-channel content aligned with organisational goals, tailored to diverse audiences. Apply inclusive tone-of-voice and segmentation strategies to engage communities such as young people, educators, funders, and partners.
• Content Creation: Produce and commission content across formats - blogs, newsletters, social media, reports, video, and photography - ensuring outputs reflect brand tone, values, and accessibility standards.
• Social Media Management: Oversee social media channels (Instagram, Facebook, LinkedIn, X, TikTok), driving engagement, brand consistency, and responsiveness. Set measurable goals for growth and interaction.
• Community Engagement & Safeguarding: Manage online communities, respond to interactions, nurture positive conversations, and proactively address risks or reputational concerns.
• Planning: Maintain a centralised content calendar, collaborating with internal teams to ensure integrated messaging and timely delivery across all channels.
• Collaboration: Partner with programme and fundraising teams to gather stories and data for impactful content. Coordinate with external creatives (designers, videographers, agencies) to deliver high-quality multimedia assets.
• Event Support: Assist with planning and delivering communications for key events, including live social media coverage, content creation, and post-event storytelling.
• Brand Management: Champion brand integrity, supporting colleagues to apply tone-of-voice, accessibility, and visual identity guidelines across all content and communication materials.
• Reporting: Use analytics tools to monitor content performance, draw insights, and optimise future content and engagement strategies.

OTHER DUTIES

• Represent the Marketing and Communications Team at events (e.g. Campaign activations, Award Ceremonies, fundraising events) as required
• Reasonable occasional out of office hours work will be required and some travel within the UK
• Be an active contributor to the Marketing and Communications department, team meetings and away days
• Adhere to The Diana Award policies and procedures, maintaining good liaison across the organisation
• Undertake other duties from time to time, as requested by the line manager

SKILLS & EXPERIENCE

ESSENTIAL

• Proven experience creating and delivering content strategies across multiple formats and platforms, with expertise in audience segmentation and inclusive tone-of-voice.
• Expertise in social media best practices, with experience managing and growing channels, including content creation, scheduling, engagement, paid advertising and analytics
• Strong storytelling and adaptable copywriting skills for diverse audiences and platforms.
• Excellent organisational and project management skills, with ability to prioritise, meet deadlines, and maintain accuracy under pressure.
• Experience in content planning and calendar management, collaborating effectively with internal teams and external partners.
• Proficient in analytics tools, able to interpret data and provide actionable insights for optimisation.
• Skilled in community management and social listening, fostering engagement and mitigating reputational risks.
• Creative thinker with strong visual sensibility and confidence in briefing designers and multimedia specialists.
• Collaborative, proactive, and adaptable able to work independently and thrive in a fast-paced environment.

DESIRABLE

• Experience supporting events through content creation, live social media, and stakeholder engagement.
• Experience collaborating with influencers, ambassadors, or partners to deliver impactful campaigns.
• Knowledge of youth engagement and sensitivity to youth voice.

PERSONAL QUALITIES

• Commitment to The Diana Award s vision, values and mission
• Personal integrity and credibility
• A can do attitude
• Commitment to continuous self-development
• Proactive, adaptable and solution focused.
• Strong communicator, and excellent at collaborating across teams and levels in the organisation
• Organised and detail-oriented

OUR ORGANISATION

• The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
• We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
• Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
• We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Tuesday 16 December at 10:00pm.

Interviews: 07 January 2026 & 08 January 2026 in person

Please reach out if you require any support with the application process or have questions about the role or the process.

Good luck with your application!