Maps Reporting Specialist with Vietnamese Language

Overview

Location - London (22 Bishopsgate, City of London, London EC2N 4A). Work Model - Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Vietnamese language. Your responsibilities will include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Responsibilities

• Deliver exceptional customer support for the maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral and written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate assessed using Apple-provided Comms assessment.
• Set up, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on the status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years of technical support or other problem-solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Ability to perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• Ability to differentiate different types of meaning in complex situations, i.e., direct communications with customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).