Mandarin speaking Senior Travel Account Executive

Overview

London

Ref: 4303AM

Salary: up to £40,000 per annum depending on experience

Location: Central London

Hybrid work

Company Profile

A well-established tour operator specialising in creating tours in Great Britain and Ireland

Responsibilities

• Main duties: An exciting opportunity to take a lead role and be the main point of contact with clients building relationships with the aim to increase sales while providing outstanding service.
• The Role:
• Responsible for a small team ensuring smooth operations while also acting as a liaison between management and the team.
• To develop a relationship with your clients to understand their needs ensuring the products are best suited in order to increase sales and growth in the Far East.
• Be able to understand the client's sales cycle ensuring quotes are relevant.
• Ensuring the development and onboarding of new business.
• Supporting the Far East Sales Team in meeting client's requirements ensuring the best product is offered to maximise sale.
• Liaising with clients and internal teams in preparing itineraries, costings and quotes.
• Ensuring offers are competitive and profitable.
• Resolving any client queries as needed.
• Additional tasks may include: supporting the client during a tour ensuring itineraries, documents, hotel placements are checked, support 24-hour emergency assistance, support team members.
• Following a successful probation period, this position is offered on a hybrid working system.

Qualifications

• Fluent in Mandarin (written and spoken) essential
• Experience working within the travel or tour operations industry needed
• Knowledge of destinations in Great Britain and Ireland beneficial
• Passion for travel and tourism
• Excellent communication and organisational skills
• Strong financial understanding with the ability to handle a fast paced environment
• Proactive, dynamic and ability to multi task
• IT literate
• Able to work as part of a team as well as to take initiatives