Managing Director

Posted 4 days 2 hours ago by Carlisle Support Services

Permanent
Not Specified
Other
Lancashire, Liverpool, United Kingdom, L1 9
Job Description

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

The role

Carlisle Support Services is looking for a Managing Director who will be responsible for developing and executing divisional strategies aligned with the overall business strategy to meet short- and long-term objectives.

Your core responsibilities will include, but are not limited to:

  1. Measuring customer KPIs and ensuring targets are met-quality, fulfillment, and customer satisfaction measures.
  2. Identifying risks and informing the COO.
  3. Attending customer review meetings based on customer size and value.
  4. Leading continuous improvement initiatives driven by customer needs.
  5. Driving innovation.
  6. Taking full ownership of P&L and collaborating with central functions to clarify financial positions.
  7. Engaging the team in monthly performance reviews.
  8. Supporting forecasting and budgeting processes.
  9. Working with the Head of Operations to address performance issues across contracts.
  10. Leading commercial negotiations as needed.
  11. Managing annual price uplifts and updating internal systems accordingly.
  12. Mapping all customer relationships and ensuring coverage across the team, COO, and CEO.
  13. Monitoring and reviewing processes like temp checks and Pulse CRM.
  14. Deciding on the frequency of customer review meetings based on contract classification.
  15. Maintaining regular 121 updates with key customer contacts to foster relationships.
  16. Ensuring contract development processes are in place throughout the contract lifecycle.
  17. Conducting 121s at all levels within the division.
  18. Developing engagement improvement plans with HR.
  19. Overseeing HR cases within the division and ensuring timely resolution.
  20. Collaborating with recruitment to develop robust hiring processes for all contracts.
  21. Maintaining up-to-date training matrices for every contract.
  22. Delivering all costed training within budget.
  23. Ensuring management and support teams have development plans aligned with contract profiling grades.
  24. Working towards dual service line delivery where feasible.
  25. Understanding customer objectives to enable sales growth through additional services.
  26. Managing re-tenders efficiently.
  27. Working with the sales team to target the right customer profiles for new business.
  28. Completing audits related to HSQE and subcontractors.
  29. Ensuring compliance with regulatory requirements and best practices.
  30. Conducting risk reviews on high-compliance contracts with the HSQE Manager.
  31. Creating monthly divisional reports and attending SMT meetings.

The ideal candidate

  • Has demonstrable experience in a senior leadership role.
  • Has experience in Support Services operations.
  • Possesses operational expertise in Security Service lines at a senior management level.
  • Understands Events Operations and Rail Security Operations.
  • Has worked closely with business development teams, with a track record of new business wins and growth of existing accounts.
  • Understands risk and compliance at the corporate and operational levels.
  • Has experience dealing with Unions.
  • Possesses strong knowledge across multiple sectors, including NHS, Rail, Events, Education, and Maritime.
  • Can interpret data inputs to analyze performance and inform decisions.
  • Has led and managed multiple sites with geographically diverse teams.
  • Possesses excellent people management skills and has implemented engagement initiatives.
  • Has strong financial and commercial awareness, including P&L management.
  • Has excellent communication skills at all levels.

Expected travel across the North of England with overnight stays.

Successful candidates will be required to provide original documentation for screening and vetting, including options like passport, driving license, utility bill, HMRC letter, bank statement, payslip, birth certificate, or share code.

About us

Join a growing, market-leading brand providing support services to major clients like Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and more.

Carlisle employs over 5,000 staff across the UK, delivering event, security, cleaning, and retail support services at renowned sites and critical infrastructure.

Apply today to embark on an exciting career with opportunities for recognition and progression to help you reach your potential.

Equality, Diversity, and Inclusion

We are committed to promoting equality, diversity, and inclusion in all employment aspects, judging people solely on merit and ability.