Manager, Underwriting

Propel (TSX: PRL) is a fintech company building a new world of financial opportunities by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

About you

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self starter, and enjoy wearing multiple hats in a fast growing fintech environment.

Responsibilities

• Lead operational excellence of the Lending function; manage and develop the Lending team, ensuring smooth day to day operations and high performance.
• Drive efficiency by reviewing and improving workflows and processes to reduce friction and enhance productivity.
• Embed automation by implementing and optimizing technology solutions to reduce manual decisioning and intervention points.
• Champion compliance by ensuring lending processes meet FCA Consumer Duty principles-fair value, transparency, and ethical decision making.
• Inspire change by engaging teams, empowering the Junior Lending Manager, and fostering a culture of adaptability and continuous improvement.
• Collaborate cross functionally with Product, Tech, and Compliance to deliver scalable, automated solutions.
• Monitor performance by defining KPIs for automation success, efficiency, and team utilization; report on progress and risks.

Requirements

• Proven experience in lending operations or customer experience leadership within a regulated environment.
• Strong understanding of FCA Consumer Duty and risk management principles.
• A track record of process transformation and technology adoption.
• Exceptional leadership skills-able to inspire, coach, and drive cultural change.
• Analytical mindset with the ability to turn data into actionable insights.

Benefits

• Pension
• 25 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity - we pride ourselves on promoting from within
• Incredible company culture