Manager, Enterprise Onboarding and Learning Delivery
Posted 4 days 7 hours ago by Centaur Labs
Salesforce is the AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels-including executives.
As the Manager, Enterprise Onboarding, you will shape a world class onboarding journey that sets every new hire-regardless of level, function, or location-on a path to long term success. This highly visible role blends facilitation excellence with program strategy and operational execution. Your leadership directly influences how new hires experience our culture, understand our business, and integrate into a dynamic, high performing organization.
In this role, you'll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You'll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you'll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet evolving needs.
Responsibilities- Advanced Facilitation & Delivery Skills - Required
- Demonstrated excellence in facilitating live, in person programs, and virtually, for audiences ranging from new hires-including all levels and functions-to executive leaders.
- Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture, and impact from day one.
- Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone.
- Experience facilitating programs with complex learning objectives and cross functional participants in both corporate and enterprise settings.
- Comfort and credibility in presenting to senior leadership with polish, presence, and command to engage and influence at the executive level.
- Skilled at balancing structured delivery with agility-adjusting on the fly without sacrificing the learning experience.
- Familiarity with adult learning principles and a variety of learning modalities.
- Lead engaging, in person and virtual onboarding sessions that run twice monthly, in both modalities.
- A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting three or more in person programs a month.
- EMEA Discovering Salesforce Program Lead (Regional Ownership)
- End to end regional leadership: act as the program leader and primary point person for the Discovering Salesforce program within the EMEA region, reporting directly to the Global Program Senior Manager.
- Volunteer engagement: own strategy and execution for sourcing, managing, and inspiring the local volunteer and speaker network to support regional program delivery.
- Stakeholder management: serve as the primary regional partner for business leaders, HR, and local L&D colleagues to manage expectations and ensure regional alignment.
- EMEA content localization: partner with global teams to drive the regional localization and contextualization of onboarding content, ensuring it resonates with the EMEA market while maintaining global consistency.
- Global Strategy & Enterprise Skilling Support
- Global program management: help design, execute, and evolve high impact onboarding programs aligned with enterprise learning strategy and rapidly evolving business needs.
- Enterprise skilling & leadership development support: collaborate with skilling and leadership development teams to co facilitate, coach, and/or support sessions, including those designed for executive leaders both in person and virtually.
- Continuous improvement: gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences.
- Measurement & reporting: define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire/learner engagement.
- 5-7+ years of experience in onboarding and/or learning & development facilitation, with a proven ability to deliver engaging, high impact learning experiences.
- Exceptional in person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives.
- Comfortable working three to four days per week in office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders.
- Deep passion for culture building and employee engagement, with a focus on creating a sense of belonging from day one.
- Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution.
- Ability to operate independently, manage day to day program logistics, and influence stakeholders across functions and regions.
- Experience partnering with global teams and navigating cross functional collaboration in a fast paced environment.
- Familiarity with Salesforce, Slack, and Google Workspace tools preferred.
Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. All decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy covers recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance evaluation, discipline, termination, and all other employment related matters.