Manager, EMEA Site Delivery Lead

Job Location(s)

Manager, EMEA Site Delivery Lead - Locations: Zug, Switzerland; Loughbeg, Ringaskiddy, Ireland; Leeds, UK. Requisition Numbers: Zug (074603), Loughbeg (081009), Leeds (081010).

Job Overview

Responsible for end to end delivery of on site and regional technology services, ensuring stable, secure, and high quality IT operations across supported EMEA locations. Partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. Reports to the DePuy Synthes Technology organization.

Key Responsibilities

• Overall leadership and accountability for technology service delivery at assigned sites, aligning with global IT standards and local business needs.
• Manage day to day IT operations, including end user services, infrastructure, application support, and site specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (required). Master's degree (MBA or MS) preferred.
• 6 8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Technical skills: end user computing, network and infrastructure services, ITSM processes (incident, problem, change), vendor supported technology environments.
• Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third party vendors and service providers, including performance management and issue escalation.
• Strong problem solving, communication, and customer service orientation in fast paced site environments.
• Preferred: Experience supporting manufacturing, supply chain, or commercial operations within medical device, life sciences, or similarly regulated industries.
• Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
• Demonstrated experience leading regional or multi site IT service delivery, including EMEA operations.
• Exposure to digital workplace, cloud services, or infrastructure modernization initiatives.
• Experience with continuous improvement frameworks and service quality metrics.

Required Skills

• Controls Compliance
• Developing Others
• Empowering People
• Human Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• Product Knowledge
• Product Lifecycle Management (PLM)
• Program Management
• Project Integration Management
• Quality Assurance (QA)
• Resource Planning
• Service Request Management
• Software Development Management
• Team Management
• Technical Credibility
• Technical Support
• Technical Writing

Languages

• English required; Spanish and/or Portuguese preferred.

Travel

Up to 25% regional and international travel.

Certifications

• ITIL, PMP, or similar certifications preferred.

Legal and Accessibility Statements

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or internal employees contact AskGS to be directed to your accommodation resource.

Benefits

Base pay: €70,100.00 - €121,210.00. Additional benefits: annual bonus (target % of pay), vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well being reimbursement, financial, physical and mental health programs, service anniversary and recognition awards, participation in several insurance plans of the company. Details vary by location.