Manager Crm And Digital Process Innovation 60-80%

Posted 1 day 4 hours ago by Basel Area Business & Innovation

Permanent
Not Specified
I.T. & Communications Jobs
Basel-Stadt, Basel, Switzerland
Job Description

In this role , you are leading the implementation, continuous improvement, and adoption of CRM, digital tools, and business processes to ensure they fully support organizational needs.

Your tasks

  • Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
  • Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance
  • Deliver training and user onboarding sessions to ensure effective adoption of CRM and digital tools
  • Optimize and support Microsoft-based tools (Microsoft 365, SharePoint, Teams, Power Platform)
  • Collaborate with business units and IT to ensure practical, aligned, and widely adopted solutions
  • Monitor emerging needs, gaps, or opportunities and ensure continuous improvement of tools and processes
  • Stay informed on innovations and trends in CRM and digital tools to enhance business processes
  • Act as deputy to the IT Operations Manager, supporting IT operations, reporting, coordination, and day-to-day IT issues

Your profile

  • Master s or Bachelor s degree in the field of Business Administration, Information Systems, Computer Science, or a related field
  • 3-5 years of experience in CRM administration, business process improvement, or digital tool optimization
  • Proven ability to implement process improvements and lead digital transformation initiatives
  • Strong knowledge of Microsoft 365, SharePoint, Teams, Power Platform
  • Experience in user support and cross-functional project management; agile work methods experience is a plus
  • Skilled in stakeholder coordination, communication and collaboration across business and IT
  • Proactive, structured, and solution-oriented, with strong analytical and problem-solving skills
  • Familiar with change management and user adoption principles
  • Interested in emerging digital tools and trends
  • Fluent in English and German; French is an advantage

Our offer

You work in a young international team with lots of opportunities to help co-design the organization s further development. We offer flexible work options with the ability to work remotely.

Please send your application to:

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