Manager, Client Engagement

Responsibilities

• Develop and implement strategies to enhance patient recruitment and retention, leveraging multiple service line capabilities to address protocol-specific challenges
• Act as a key client partner, delivering customised recruitment and retention approaches aligned to patient insights and study requirements
• Collaborate with internal teams, including PRR specialists and operational functions, to ensure aligned and effective service delivery
• Support the development and execution of multi-channel recruitment and engagement solutions, including site-specific strategies, digital outreach, and patient-centred services
• Monitor client feedback and performance metrics, including enrolment and engagement data, to identify opportunities for optimisation
• Manage key markets as the primary point of contact, ensuring timely recommendations to support patient enrolment and retention
• Drive continuous improvement across client service delivery, supporting innovative approaches that enhance patient experience and recruitment outcomes
• Support budget development, contribute to Bid Defence meetings, and help retain patient recruitment and retention scope

Requirements

• Bachelor's degree in Business Administration, Marketing, Life Sciences, or a related field
• Proven experience in client/account management within the clinical research industry, managing multiple studies or client accounts
• Direct experience supporting and analysing patient recruitment, retention, and/or site engagement strategies within clinical trials, with the ability to interpret enrolment and engagement metrics to optimise performance
• Experience working cross-functionally with Business Development, Clinical, and Operations teams to deliver study outcomes
• Experience contributing to budget development, bid defence activities, and scope management
• Willingness to travel as required (approximately 25%)

ATS Optimization Keywords

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Hard Skills

• patient recruitment
• patient retention
• client management
• performance metrics analysis
• budget development
• bid defence
• site engagement strategies
• enrolment metrics interpretation
• multi-channel recruitment solutions

Soft Skills

• collaboration
• communication
• client partnership
• continuous improvement
• strategic thinking

Certifications & Qualifications

• Bachelor's degree in Business Administration
• Bachelor's degree in Marketing
• Bachelor's degree in Life Sciences