Manager

Overview

HMP Visitor Centre Manager - Liverpool £38,000 per annum Monday to Friday, 9:00am - 5:00pm

Temporary position for a minimum of 3 months with a view to go permanent.

About the Role

We are seeking an experienced and motivated Visitor Centre Manager to lead the day-to-day operation of a busy prison visitor centre in Liverpool. This is a key management role, ensuring a safe, welcoming and well-organised service for visitors while maintaining strong working relationships with staff, partners and external agencies.

Key Responsibilities

• Line management of visitor centre staff, including supervision, support and performance management
• Managing staff rotas to ensure effective cover and smooth daily operations
• Overseeing the day-to-day running of the visitor centre, ensuring high standards of service delivery
• Liaising professionally and effectively with external agencies, prison staff, partners and stakeholders
• Ensuring policies, procedures and safeguarding requirements are followed at all times
• Handling operational issues and resolving challenges calmly and effectively

About You

• Proven people management experience, with the ability to lead and motivate a team
• Strong experience in rota management and operational planning
• Confident in liaising with external agencies and building positive working relationships
• Excellent organisational, communication and problem-solving skills
• Ability to work in a sensitive and regulated environment with professionalism and discretion

What We Offer

• A stable, full-time role with a healthy work-life balance
• Competitive salary
• The opportunity to make a meaningful impact within a community-focused service
• On-going training and development

How to Apply

To apply, please submit your CV and a covering letter outlining your suitability for the role.