Major Incident & Problem Manager - ITIL v3 or v4

Major Incident & Problem Manager - ITIL v3 or v4 - Upto £55K - £65K + excellent benefits - Hybrid, Bradford office

Location: Bradford, West Yorkshire with Hybrid Work Arrangements (1 - 2 days a week in the office)

Our client, a leading organisation in the region, is seeking to recruit a Major Incident & Problem Manager to be responsible for the end-to-end management of high-impact IT incidents and the proactive identification and resolution of underlying problems. This role ensures minimal disruption to business operations by leading the response to major incidents, driving root cause analysis, and implementing long-term solutions in alignment with ITIL best practices. This role acts as a central point of contact during critical incidents, coordinating technical teams, communicating with various levels of stakeholders (including senior management) and driving continuous service improvement I the incident response and problem management processes.

Skills and Qualifications:

Essential:

• Proven experience in Major Incident and/or Problem Management roles within an ITIL-aligned environment.
• Strong understanding of ITIL v3 or v4 frameworks (certification preferred).
• Excellent communication and stakeholder management skills, including executive-level reporting.
• Ability to remain calm under pressure and lead cross-functional teams during crises.
• Analytical thinking and problem-solving
• Leadership and decision making
• Communication and influence at a senior management level
• Process orientation and continuous service improvement mindset
• Technical background in infrastructure, networks, AND applications.

Desirable:

• Experience in regulated industries (eg, finance, healthcare, utilities).
• Familiarity with DevOps, Agile, or SRE practices.

Major Incident & Problem Manager - ITIL v3 or v4 - Upto £55K - £65K + excellent benefits - Hybrid, Bradford office