Maintenance Planner Scheduler

Overview

Maintenance Planner Scheduler - West Byfleet Full-time £28,000 - £32,000

A busy, service-led business is looking for an organised Maintenance Planner Scheduler to take ownership of high-volume inbound bookings and day-to-day scheduling.

This is a fast-paced, client-facing role where you'll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.

Responsibilities

• Managing inbound bookings via phone, email and online portals
• Scheduling and allocating work to a field-based team based on location, availability and workload
• Using bespoke bookings software to manage diaries, updates and last-minute changes
• Re-scheduling cancelled or amended appointments quickly and accurately
• Coordinating visits and maintaining clear scheduling records
• Handling customer booking queries and updating contact details
• Supporting report/admin workflow tasks linked to appointments
• Liaising with clients and customers to keep bookings running smoothly
• Proven experience in bookings coordination / resource scheduling / despatch / planning (high-volume environment)
• Confident, calm communicator who can build positive client relationships
• Strong initiative - solutions-focused and comfortable thinking on your feet
• Excellent organisation and attention to detail
• Comfortable using bespoke scheduling or bookings software (and learning new systems quickly)

Qualifications / Experience

• Proven experience in bookings coordination, resource scheduling, despatch or planning in a high-volume environment
• Strong communication skills and the ability to build positive client relationships
• Organised with excellent attention to detail and the ability to manage changing schedules
• Experience with bespoke scheduling or bookings software and the ability to learn new systems quickly

Important notices

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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.