Maintenance Administrator

We are offering a full-time, permanent Maintenance Administrator position located in one of our offices around Derby.

With 8 offices across the East and West Midlands and over 100 staff, we are a leading network of lettings and estate agencies.

Responsibilities

• Work alongside the local property manager and portfolio manager departments to coordinate and handle all reactive maintenance received from tenants on a daily basis.
• Control the job from start to finish, liaising with landlords, tenants and contractors.
• Communicate effectively across all channels, including landlords, tenants, contractors and the JSL team.
• Use effective note taking within our CRM systems.

Qualities

• A natural people person who can connect quickly with people in a genuine way.
• Someone who is driven to succeed and reliable.
• Someone who values integrity as a key value in business.
• Is naturally organised, diligent and a multitasker.
• Thrives working in a fast paced, target driven environment where no two days are the same.
• Is articulate with strong negotiation skills.

Benefits

• Smart spending app with discounts at over 900 retailers and a wellbeing centre with resources to help you stay active, eat healthier, improve financial and mental health.
• Employee Assistance Programme offering free counselling support sessions.
• Annual leave purchase scheme, up to an extra 5 days of holiday.
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme to support carbon footprint reduction.
• Enhanced family friendly leave for maternity, paternity, adoption and IVF.
• Special days and celebrations for length of service.
• Retirement pension pot.
• Professional development funding for professional qualifications.
• Company socials to build community.

At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities and perspectives.