Machine Tool Customer Satisfaction Support

The Company

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.

This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.

Jonathan Lee Workforce Solutions are the preferred supplier to Mazak.

We are seeking an organised and assertive Machine Tool Customer Satisfaction Support Engineer working on a flexi day shift.

Main criteria for this role:

• Electrical and/or Mechanical experience required.
• Good understanding of current and old CNC machine build processes.

Job Description

• Answering and investigating customer complaints and queries via MSDB forum. With the aim to complete MSDB's within 7 days of opening.
• Liaising with all YMX branches and internal departments to problem solve issues.
• Involvement with creation, investigation and implementing counter measures from CSIR's into production areas.
• Data collection and analysis of installation reports from YMX branches.
• Answering PIDB requests and quoting YMX's for machine parts new, current and legacy.
• To be able to pack, ship and complete export control documents may also be required.

Person Specification Essential Criteria

• Electrical and/or Mechanical experience required.
• Good understanding of current and old machine build processes.
• Quality minded.
• Good professional communicator.
• Customer service minded.
• Be able to work as part of a team, but also self-motivated to working on own.
• Good working relationships with internal departments.

Desirable Criteria

• Computer literate (AX, Excel, Windchill, IT systems).
• Hard working.
• Be able to handle conflict.
• Work well under pressure.

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company,
• Excellent career potential,
• 25 Days Holiday plus Bank Holidays,
• x4 Salary Life Insurance Package and Well Being Programmes,
• 8% Pension Contribution,
• Sick pay,
• Private Health Care Plan,
• Free Uniform and cleaning,
• Free Parking,
• Subsidised Restaurant on site,
• Working hours are Monday to Friday 8.15am to 4.30 pm,
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.