Luxury Sales Associate
Posted 5 days 16 hours ago by Dweet.
This brand is synonymous with timeless elegance, exceptional craftsmanship, and unparalleled quality.
As a Luxury Sales Associate at their Harrods location, you will be the face of a global brand, delivering exceptional customer service and personalised shopping experiences that exceed our clients' expectations. You will have a passion for luxury retail and an in-depth understanding of the unique qualities of our products. Your role will involve building relationships with customers, maintaining the store's aesthetic, and contributing to the store's overall success.
Key Responsibilities:
- Provide a world-class shopping experience by engaging with customers in a warm, professional, and knowledgeable manner.
- Develop and maintain strong client relationships to encourage repeat business and customer loyalty.
- Demonstrate detailed product knowledge, including the craftsmanship, materials, and design features of our leather goods.
- Assist clients in making purchasing decisions by offering product recommendations and styling advice.
- Achieve and exceed individual and store sales targets by effectively utilizing selling techniques.
- Maintain store visual standards and merchandising to reflect brand guidelines and ensure a luxury environment.
- Process transactions accurately and efficiently using the store's point-of-sale system.
- Resolve customer inquiries and issues promptly and professionally, fostering a positive shopping experience.
- Participate in store events, promotions, and clienteling initiatives to drive sales and enhance customer engagement.
- Stay informed about industry trends, competitor activities, and market developments related to luxury retail.
Qualifications:
- Previous experience in luxury retail sales or a high-end customer service environment is essential.
- Strong understanding of and passion for luxury brands, fashion, and leather goods.
- Excellent interpersonal and communication skills, with the ability to build rapport with diverse clientele.
- Proven track record of achieving sales targets and delivering exceptional customer service.
- Proactive, self-motivated, and able to work effectively both independently and as part of a team.
- Strong organizational skills with attention to detail and a commitment to maintaining store presentation.
- Flexibility to work weekends, public holidays, and adapt to changing schedules based on business needs.
- Knowledge of additional languages is a plus.