Luxury Retail CX Lead - Storytelling & Team Growth

Nestlé S.A. operates an Nespresso boutique on Selfridges Oxford Street. We are seeking a Customer Experience Team Lead to elevate the customer journey through storytelling, coaching, and brand ambassador activities within a luxury retail environment.

You will lead a small team, ensure exceptional service, manage escalated complaints, and partner with boutique leadership to drive commercial offers while maintaining impeccable standards of presentation and operations.