Luxury Quality Insights Analyst - Premium Support

Airbnb is seeking a Quality Insights Analyst for Premium Support in Ireland. You will monitor service quality, analyze performance, and drive improvements to uphold luxury, high-touch guest and host experiences.

This full-time role collaborates withPremium Support Leadership to refine quality frameworks and coaching strategies, influencing engagement and outcomes. You will evaluate interactions in English and German, develop insights, and support policy enhancements while maintaining customer