Luxury Member Concierge Lead

Canary Wharf - Concierge is seeking a Front of House Manager to oversee the recruitment, onboarding, and development of team members. The role involves ensuring personalized member service, managing member interactions, and acting as a role model. Candidates should have experience in a luxury, member-facing environment with strong communication skills and a proven track record in managing complaints. Attention to detail is essential to maintain high standards of member experience.