Luxury Guest Services Leader

Fairmont Southampton in Bermuda seeks a Guest Service Manager to lead the Guest Services & Welcome Ambassador teams, shaping the guest journey from pre-arrival through departure while upholding Fairmont luxury standards. You will oversee front desk operations, concierge services, VIP management, and cross department collaboration to deliver seamless experiences.

You will drive service excellence, coach and develop staff, and collaborate with Rooms Division to maintain exceptional guest