London Onsite Service Desk Lead - ITIL & CSI Champion

DXC Technology in London is seeking a Service Desk Ops Manager to lead the ITSM Service Desk, ensuring high-quality support aligned with ITIL. You will act as the single point of accountability for Service Desk performance to senior leadership and client stakeholders.

You will drive customer experience, manage SLAs, and work across ITIL processes while fostering continual service improvement. This role is London-based and onsite five days a week, with governance over budgets and third-party