Logistics Coordinator

Our Logistics Coordinators play an essential role in delivering an outstanding customer experience across our stores by ensuring orders are delivered on time and in full. They support sales and customer loyalty by proactively monitoring deliveries, resolving issues quickly, and maintaining strong communication between distribution centres, carriers, and internal teams.

Responsibilities

• Act as the main point of contact for customer order queries, working closely with the Customer Service team.
• Liaise with Distribution Centres, carriers, and internal teams to ensure smooth and timely delivery of customer orders.
• Proactively monitor and report on customer orders across multiple routes to market and delivery partners.
• Identify delivery issues early, escape to the correct parties, and track progress through to resolution.
• Create practical solutions to resolve customer delivery issues quickly and effectively.
• Communicate delivery updates, issues, and resolutions clearly to all relevant stakeholders.
• Monitor trends, recurring issues, and complaints to support continuous improvement.
• Build strong internal knowledge and relationships to become the go-to person for customer order support.

Who we are looking for

• Proactive and self motivated, able to work independently and take ownership of tasks.
• Strong problem solving mindset with a dedication to resolving issues.
• Excellent communication skills, with the ability to deliver clear and concise updates.
• Strong administrative skills, with high attention to detail and ability to manage records, reports, and documentation accurately.
• Strong analytical skills with the ability to identify patterns and trends.
• Understanding of logistics, carriers, and delivery processes.
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Stream - support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and financial advice.
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers.