Lloyds Banking Group Customer Support- Burnley
Posted 5 hours 38 minutes ago by Lloyds Bank plc
A full time branch based opportunity working 35 hours per week at Lloyds and Halifax branches in the Burnley area. The role is customer facing, handling everyday banking tasks and providing face to face support to customers, including sensitive situations such as bereavement, fraud concerns and vulnerable client needs. You will also promote and support digital banking, help customers use online and mobile services, and recommend relevant products and services.
Salary: £26,200 per annum, increasing to £26,950 after six months. Working hours are 35 hours per week, including Saturdays. Flexible working options are available.
Responsibilities- Handle everyday banking tasks and customer queries.
- Offer reassurance, guidance and practical support in important moments, such as bereavement, fraud concerns and vulnerable customers.
- Promote and support digital services, helping customers use online and mobile banking independently.
- Recognise opportunities to connect customers with relevant products and services.
- Adapt to different customer needs and remain calm under pressure, showing empathy.
- Minimum of 12 months customer service experience.
- A people person - honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion for putting yourself in the customer's shoes, acting with care and integrity, and taking time to resolve queries.
- Commitment to deliver on promises and to go above and beyond for the customer.
- Genuine teamwork - collaborating closely with colleagues to ensure customers' needs are met.
We provide a Skill Progression Framework that requires a minimum of 12 months in a customer service role before moving into specialist areas such as Digital, Operations, Fraud and Financial Planning, or leadership roles. The framework helps you master new skills, tackle more complex customer needs and earn valuable accreditations.
Benefits- Generous pension contribution of up to 15%
- Annual performance related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and 22 days' holiday (increases over time) plus bank holidays - pro rated for part time roles
- Range of wellbeing initiatives and generous parental leave policies
- Annual salary review on 1 April as part of the annual pay review
We're disability confident. If reasonable adjustments are needed for recruitment, you can let us know. We are committed to creating an inclusive environment where people from all backgrounds can thrive.