Lloyds Banking Group Customer Support - Scunthorpe

Job Summary

A part time branch based opportunity working 28 hours per week across the Lloyds and Halifax branches in Scunthorpe and Grimsby.

Working Pattern

28 hours per week, 5 days including three out of four Saturdays. The schedule is communicated four weeks in advance and may be adjusted to meet customer demand with prior agreement.

End Date

Friday 24 July 2026

Salary

£20,960, increasing to £21,560 after six months.

Responsibilities

• Provide face to face support to customers in branches.
• Handle everyday banking tasks and support customers during important moments such as bereavement, fraud concerns, vulnerable situations and digital banking confidence.
• Promote and support digital services, encouraging customers to use online and mobile banking independently.
• Identify opportunities to connect customers with suitable products and services.
• Remain calm under pressure, adaptable and empathetic during all interactions.

Qualifications

• Minimum of 12 months customer service experience.
• People oriented, honest, genuine and caring about helping people with their finances.
• Ability to build relationships quickly and deliver a fantastic customer experience.
• Empathy, integrity and a commitment to resolving queries with care.
• Team player who collaborates closely with colleagues to meet customer needs.

Career Progression

Upon completing a minimum of 12 months in a customer service role, you can progress across the Group into specialist areas such as Digital, Operations, Fraud, Financial Planning or leadership roles.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other lifestyle adapted benefits
• 22 days holiday (increases over time) with bank holidays on top, pro rated for part time roles
• Well being initiatives and generous parental leave policies
• Annual salary review on 1 April
• Full uniform provided

Equality, Diversity and Inclusion

We are committed to a diverse, equitable and inclusive environment where everyone can thrive, learn and develop. We are disability confident and offer reasonable adjustments throughout the recruitment process.

Flexible Working

We support flexible working and can discuss options to suit your needs.