Lloyds Banking Group Customer Support - Northampton

Customer Support

Location: Northampton. Working across Lloyds and Halifax branches within a reasonable distance.

Hours: 28 hours per week, including Saturdays. Flexible working arrangements are supported; any changes to hours will be discussed and agreed with you in advance.

Salary: £20,960 per annum, increasing to £21,560 after 6 months.

Responsibilities

• Provide face to face support to customers at branch level.
• Handle everyday banking tasks while offering reassurance, guidance, and practical support.
• Assist customers through important moments such as bereavement, fraud concerns, and vulnerability situations.
• Promote and support digital banking services, encouraging independent use of online and mobile platforms.
• Recognise opportunities to connect customers with appropriate products and services.
• Gather and deliver customer feedback to improve experience.
• Progress into other roles across the Group, such as telephone, online, web chat, video or social media support.

Qualifications

• Minimum of 12 months customer service experience.
• Excellent interpersonal skills with honesty, empathy and a genuine desire to help people manage their finances.
• Ability to build relationships quickly and deliver a fantastic customer experience.
• Commitment to deliver on promises and to go above and beyond for customers.
• Teamwork: collaborate closely with colleagues to meet customers' needs.
• Previous financial services experience not required; training provided.

Benefits

• Generous pension contribution up to 15%
• Annual performance related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other lifestyle benefits
• 22 days' holiday (pro rated for part time roles) plus bank holidays
• Well being initiatives and generous parental leave policies
• Salary review annually on 1April
• Full uniform provided

We're disability confident - reasonable adjustments can be made to recruitment processes upon request.

Equal opportunities: The job is open to all qualified candidates, irrespective of gender, race, age, disability or background. Diversity and inclusion are core values of our organisation.