Lloyds Banking Group Customer Support - Doncaster

Job Description Summary

End Date: Friday 26 June 2026; Salary Range £26,200 - £26,200. We support flexible working - click here for more information on flexible working options. Flexibility in when hours are worked.

Responsibilities

• Provide face to face support to customers in Lloyds and Halifax branches.
• Handle everyday banking tasks and offer reassurance, guidance and practical support for important moments such as bereavement, fraud concerns and supporting vulnerable customers.
• Promote and support digital services, helping customers use online and mobile banking independently.
• Recognise opportunities to connect customers with appropriate products and services.
• Adapting to different customer needs and maintaining calm under pressure.

Qualifications

• Minimum of 12 months of customer service experience.
• Strong interpersonal skills - honest, genuine, and caring about helping people with their finances.
• Ability to quickly build relationships and give customers a fantastic experience.
• Passion for empathy, acting with care and integrity, and taking time to resolve queries.
• Commitment to deliver on promises and going above and beyond for customers.
• Genuine teamwork and collaboration with colleagues.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles
• Range of wellbeing initiatives and generous parental leave policies
• Full uniform supplied

EEO Statement

We're disability confident. If you would like reasonable adjustments to be made to our recruitment processes, let us know.