Lloyds Banking Group - Customer Support - Bath

Job Overview

End Date Friday 03 July 2026

Salary Range £26,200 - £26,200

We support flexible working - including part time 17.5 hours per week, inclusive of Saturdays.

Job Title

Customer Support

Location

Bath - Working across our Lloyds and Halifax branches in Wells, Trowbridge and other reasonable distance locations.

Hours & Working Pattern

17.5 hours a week, including Saturdays.

Salary

£13,100 increasing to £13,475 after 6 months.

What you'll be doing

• Providing face to face support to customers in branch.
• Handling everyday banking tasks while offering reassurance, guidance and practical support for important moments, such as bereavement, fraud concerns or vulnerable customers.
• Promoting and supporting digital services, helping customers use online and mobile banking independently.
• Recognising opportunities to connect customers with the right products and services.
• Adapting to different customer needs, remaining calm under pressure, adaptable and empathetic.
• Progressing into other roles across the Group, including phone, online, web chat, video or social media channels.

What we're looking for

• A minimum of 12 months customer service experience.
• A people person - honest, genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customer's shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you're providing.
• The commitment to deliver on promises and go above and beyond for customers.
• A genuine teammate - collaborating closely with colleagues to ensure customers' needs are met.

Career Development

We offer a Skill Progression Framework, requiring a minimum of 12 months in a customer service role before progressing to specialist areas and leadership opportunities across the Group.

Benefits

• Generous pension contribution up to 15%.
• Annual performance related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Discounted shopping.
• 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles.
• Wellbeing initiatives and generous parental leave policies.
• Annual pay review on 1 April.

EEO Statement

We are disability confident and offer reasonable adjustments to support applicants. We are committed to the diversity, equity and inclusion of our workforce and the communities we serve.