Live Workforce Optimization - Real-Time Analyst

TikTok LIVE in London is seeking a Workforce Management Real Time Analyst to join the Service Excellence team. You will monitor real-time queue performance, staffing, and service levels to drive operational efficiency and exceptional customer experience.

Responsibilities include intra-day updates, dynamic staffing adjustments, and data-driven analysis of demand patterns. The role requires collaboration across operations, vendors, and support channels to optimize resource allocation.