Live Service Engineer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Live Service Engineer
Clearance Required: SC Clearance
Duration: 12 months
Location: Telford - 2 days on site

Job Description:

Please note that it is essential that the applicant holds SC Clearance

Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.

Core Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies

• PL/SQL and Java (core development and debugging)
• Live Service Support experience
• ServiceNow (ticket triage and root cause analysis)
• Batch scheduling tools (eg, Job Scheduler)
• Strong problem-solving and analytical skill

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.